Carriers Require Additional Confirmation Before Tendering Shipments Due to COVID-19
Old Dominion is the first carrier to require additional confirmation (prior to pick up) in light of many “non-essential” businesses being temporarily closed. This is all in an effort to keep the carriers’ capacity focused on delivering to “essential” businesses and keep shippers from incurring additional fees. We will continue to update this list as eShipping receives word from additional carriers who choose to follow suit.
FedEx Freight:
Effective today 3/25/2020, FedEx Freight is no longer asking our drivers to review restricted states, essential business or commodities. Rather, FXF has adopted a new Rapid Return process which allows us to Return To Shipper as soon as we confirm the consignee is closed. The returned shipments will move on a revenue bill, and it is the shipper’s responsibility to confirm if the consignee will be open prior to shipping. This process will allow our network to remain fluid and prevent centers from gridlocking.
Old Dominion:
For inbound pickup requests made by phone, customers will be asked to provide the name of the Consignee, so they can be cross-checked in the ODFL system to confirm they are open for delivery. For inbound pickup requests made online, via EDI feed, or drop trailer, the ODFL system will verify the Consignee is open for delivery. If the system shows they are closed, the ODFL team will notify the booking party and make adjustments to the shipment accordingly.
Note to Customers:
Given the rapid development and realities of this ever-changing market, freight rates will be maintained providing no substantial changes occur in the economic conditions, operational characteristics, carrier availability, and/or capacity. Please note, eShipping is not liable for additional costs incurred as a result of your company’s visitor and driver requirements related to coronavirus and/or the consignor’s or consignee’s inability to load or unload freight. Any additional charges for incidents are the sole responsibility of your company. These incidents include (but are not limited to) re-deliveries, rescues, temporary storage, returns, container demurrage, container detention, terminal free time, per diem etc.